The number one goal of Alyssa London is for you to be 100% satisfied and totally in love with your purchases. No matter your question, comment or concern, we want to hear from you.
Returns and exchanges will be accepted within 30 days of the original invoice date only.
Sales/Clearance items are final sale and may not be returned or exchanged.
Jewelry, Sunglasses, gift certificates may not be returned or exchanged.
All merchandise must be returned in its original condition. Unworn, unwashed, with original tags attached.
Shipping and handling is not refundable unless the product(s) are damaged or you were shipped the wrong item. If you receive an incorrect item or damaged item please notify us immediately so we can quickly resolve the matter. Send us an email at admin@alyssalondon.com
How do I return or exchange?
Step #1
Read our return/exchange policy to ensure your request meets our criteria.
Step #2A
Log into your account on Alyssalondon.com and go to the My Account section. Proceed to track recent order section click on "view details". Here you will begin the RMA number request process for the item(s) you wish to return. Once complete a conformation email will be sent to you. Do not ship items back until you receive RMA# in the conformation email.
Step #2B
You can also email us your request for an RMA number at admin@alyssalondon.com
Step#3
Send the package back to our office at 2913 El Camino Real #440, Tustin, CA 92782. Include the RMA # on both the inside and outside of your package.
Step #4
Please allow 5-10 days from the date we receive your package to refund your credit card or PayPal account less $3.00 shipping cost.
Step #5
Come back and shop with us again, we kind of like having you hang around.
Tip: Make sure your package is insured, securely sealed, and has a tracking
number.
AlyssaLondon.com
14252 Culver Drive Suite A #557
Irvine, CA 92604
1-866-367-9874
